Shipping policy

Thank you for shopping with Blessed by the Light! Each order is carefully prepared and packaged to help ensure your handcrafted products arrive safely.

Processing Times
Because our products are handcrafted in small batches, please allow time for your order to be prepared before shipment. Processing times may vary during launches, limited releases, holidays, or periods of high order volume. Any extended processing times will be communicated when applicable.

Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your order and delivery location. Estimated carrier delivery times begin after your order has been processed and shipped.

Once your order ships, tracking information will be provided when available. Carrier delivery estimates are not guaranteed, and delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occur.

Shipping Addresses
Please review your shipping address carefully before submitting your order. Blessed by the Light is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, please contact us as soon as possible. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Warm Weather Shipping
Candles and wax melts are sensitive to heat. During warmer weather, we recommend tracking your shipment and bringing your package indoors as soon as possible after delivery. Blessed by the Light cannot be responsible for melting or heat damage that occurs after a package has been successfully delivered.

Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging so we can review the issue and make it right.

Lost or Missing Packages
If tracking shows your package has been delivered but you cannot locate it, please check around your property and with household members or neighbors and contact the shipping carrier. If you still cannot locate your package, please contact us and we will help determine the appropriate next steps.

Questions
Have a question about your shipment? Please contact Blessed by the Light and we’ll be happy to help.